Property profile: set up your hotel's card

Why	Fill in the hotel’s card once — name, contacts, address, times, currency, taxes, and languages — and the system then places them everywhere on its own: in bookings, vouchers, and the Booking Engine.
Who	New properties at first launch; owners and managers updating the hotel’s details.
What you’ll get	A completed profile: a card with contacts and a mapped address, standard check-in and check-out times, currency, two VAT rates, and guest-facing languages switched on.
Limitations	This article does not quote specific tax rates — they differ by property. The “VAT on services” section is not applied to calculations yet. Languages are added by hand — there is no automatic sync.

The hotel’s card is the first step of the launch checklist: until the property has a name, a currency, and taxes, there is little point in setting up anything else. Everything lives in one place — the “Settings” section. Let’s walk through the screen tab by tab and fill it in.

What’s already in place

A new property does not start with an empty card: the name, the property type, the currency, and the time zone are already there. This is the mandatory base of the card — without it there would be nowhere to add the address, the taxes, or the languages.

What is left for you is to complete the card: the address with coordinates, the contact emails, the standard times, the taxes, and the languages. That is what the sections below cover.

The property card: the Settings screen

1. Open “Settings” in the left menu and choose “Property profile”.
2. The screen is titled “User account and property account settings” and is split into six tabs: “Property account”, “Coordinates”, “Settings”, “Billing”, “Languages”, and “User profile”.
3. The “Property account” tab shows the current details: Name, Property type, Currency, Time zone, standard check-in and check-out times, “Bookings email”, “Admin email”. Click “Edit” — the “Edit property” form opens.
4. On the form’s “General” tab, fill in the name and the contacts and check the required fields: name, currency, time zone, standard check-in time, and standard check-out time — the form will not save without them.
5. The property type is picked from a dictionary: 25 types in four groups — Hotels, Vacation rentals, Guest houses, Hostels. From “Boutique hotel” to “Glamping” — choose the type you actually operate under: the property type describes your business to the system.
6. The address does not live as a form field. Go to the “Coordinates” tab, type the address into the search box (“Enter the address or the property’s name”) and click “Search”. Adjust the point on the map — the hint reads: “Click on the map to take the coordinates of the selected point” — then click “Save”.

Result: the card is filled in — name, type, contacts, and the address with coordinates. From now on the property is recognized under this name everywhere, and the map address is what the coordinates are taken from.

Check-in and check-out times

1. The times are set on the property card: “Settings” → the “Property account” tab → the “Edit” button.
2. The “Standard check-in time” and “Standard check-out time” fields are required; enter the hours you announce to guests.
3. Save the form.

From then on the system fills these times in for you: when creating a booking, the “Check-in” and “Check-out” fields already contain the time — for example, 2:00 PM and 11:00 AM. The front desk does not type the hours into every booking by hand — only the unusual cases need editing.

Learn more → what else lives in the booking card.

Result: the times are set once — every new booking already has them.

Currency

The “Currency” field is required, and it is already filled in: the currency is chosen when the property is created. In the “Edit property” form you can double-check it — the list is long and formatted as “code — name”: for example, “EUR — Euro”.

Make sure the currency matches the one you take money in: rate prices and booking totals are shown in exactly that currency.

Result: the currency is right — prices and payments are calculated without conversions.

Taxes and fees

1. In the “Settings” section, open “Taxes” — a separate screen with the default rates, not a tab of the property card.
2. The “Default VAT rates” block has two rows: “Accommodation” and “Meals”. Each row has a percentage and a mode: “Included in the price” (the tax is already inside the price) or “On top of the price” (added on top).
3. Enter your own values according to your country’s requirements and your accountant — the system does not suggest specific rates.

One honest boundary: the “VAT on services” section on that screen is labeled as under development — its settings are not applied to calculations yet.

Learn more → Taxes and city fees: set once, added automatically.

Result: the rates are set once — VAT is then added to every booking automatically.

Property languages

1. Back on the “Settings” screen, open the “Languages” tab, the “Property languages” block.
2. Click “Add language”, pick a language from the list — the “Add” button becomes active — and add it. Out of the box the property already has two languages: Russian (the default, public) and English.
3. The languages land in a table with the columns Language / Status / Public / Actions.

The property’s default language is Russian: its status reads “public by default”, its toggle is on and locked, and the “Default” and “Delete” buttons are inactive. The other languages you switch on yourself, in the “Public” column.

Below the block the system explains: “These languages are used by the translation editors” and “Public languages go into the Booking Engine and the Guest Portal. The default language is always public.” In other words, these are guest-facing languages — not the PMS interface language; that one is switched separately.

Two facts to keep straight. The Booking Engine itself works in 8 languages — but which of them are enabled for your property is up to you: languages are added on this tab by hand, with no automatic sync. And a public language without translated content adds little joy for the guest — switch on the ones you will actually prepare descriptions for.

Result: the guest-facing languages are on — public ones are visible right away in the Booking Engine and the Guest Portal.

See also

• Room inventory: room types, rooms, and housekeeping statuses — the next launch step: create the categories and rooms your rate plans will sit on.
• First rates and prices: launch sequence — prices are entered in the currency from the property card.
• Taxes and city fees: set once, added automatically — the details on the two VAT rates and city fees.