Extra services and time slots

Esta página aún no está disponible en tu idioma.


Why	Sell more than rooms on your website: breakfast, a transfer, parking, and spa — inside the booking checkout, on a separate services showcase, and at the front desk.
Who	Hotel owners and administrators who maintain the services catalog and the website.
What you’ll get	Services created in the PMS services catalog: an extras step appears in the module checkout, scheduled services sell by time slots, and the services showcase sells them with no stay required.
Limitations	A service is created in the services catalog first — until then it exists nowhere: not in the module, not at the desk. The pricing model has four allowed combinations of price type and frequency. The mode — quantity or time slots — is chosen once, when the service is created.

Hotel services live in the PMS services catalog and sell in three places at once: in the booking module’s checkout, on the services showcase — a separate block for your website — and at the front desk, on the booking card. Every service gets a pricing model, and services with a schedule get time slots: the guest books not a quantity but a specific hour.

Pricing models

A service’s pricing model is built from two selectors: price type and frequency. The price type decides what the price applies to: per booking — one amount for the whole booking, per person — for each guest, per room — for each room. The frequency decides how many times it is charged: one-time — a single charge per booking, daily — for every day of the stay.

The two selectors are linked: the price type options are filtered by frequency, so there are four working combinations, not six.

Frequency	Available price types	Example from a catalog
One-time	per booking, per person	a transfer — per booking, one-time
Daily	per room, per person	breakfast — per person, daily; parking — per room, daily

The practical order: pick the frequency first, then the price type — only the matching options stay in the list. Per person works with both frequencies, per booking pairs only with one-time, and per room only with daily.

Outcome: the service price is calculated on a clear basis — for the whole booking, per person, or per room — once or for every day.

Time slots

Services delivered at a specific time — a spa session, for instance — do not need a quantity: they sell by slots. In the service form, switch the mode from quantity to time slots: the frequency field disappears, replaced by the slot settings.

Duration — the length of a slot, in minutes;
Capacity — how many guests fit into one slot;
Buffer — a pause between neighboring slots, in minutes;
Runs on a schedule — a weekday schedule, Monday through Sunday.

The schedule is set separately for each day, and the slots are counted automatically from the duration, capacity, and buffer: a day from 9:00 to 18:00 with one-hour slots means 9 slots. When “Runs on a schedule” is off, the service is available around the clock.

A slotted service has no frequency field: the slot itself determines both the day and the time of delivery. On a booking, such a service shows its specific time, for example “4:15 PM — 5:15 PM”.

Outcome: the guest picks an open hour, and the capacity and schedule keep bookings within what the property can actually serve.

Selling without a stay

A service does not require a room: the services showcase sells them separately from a booking. The guest picks a date, puts services into a cart, and pays — with no room selection. The showcase embeds on the website the same way as the widget — with code from the “Embed code” page in the PMS — so it can live on the spa page or a dedicated services page.

The showcase picks up services sold as “Sold separately on the website” or “Everywhere on the website” — that choice is made in the service settings, covered below.

Outcome: spa, tours, and transfers sell on your website even to guests who are not staying at the property.

Set it up in the PMS

In the PMS, open the services catalog — it is in the left menu. The “Add service” button creates a new service.
In the form, choose the mode — quantity or time slots.
Set the name, description, and price. For the quantity mode, build the pricing model: frequency first, then price type. For the time slots mode — duration, capacity, buffer, and schedule.
Choose where guests see the service — the booking module selector: “Included in the booking”, “Sold separately on the website”, “Everywhere on the website”, or “Front desk only”. The default is “Front desk only” — if the service should sell on the website, choosing explicitly is required.
For services with a limited number of places — parking, spa — turn on limited availability.
Review the restrictions: how many days before check-in the service can be booked, the minimum and maximum length of stay, and the payment method in the booking module — “Pay at property” by default.
Check the “For all room types” and “Active” checkboxes and save the service.

Outcome: the service appears in the catalog with its badges — the price basis, the frequency, where it sells, and, for scheduled services, the time slots marker. The same badges sit on the service card and show at a glance how the service is charged.

Embedding

Services need no separate setup — they reach the module on their own.

In checkout, both the widget and the full module have an extras step: services sold as “Included in the booking” or “Everywhere on the website” appear there automatically from the catalog. With no services in the catalog, the step hides itself — nothing to configure.
The services showcase is a separate block: its code comes from the “Embed code” page in the PMS and goes onto the website page where services should sell without a stay.

Outcome: enable a service in the catalog and it is already in checkout; want to sell without a stay — put the showcase on a dedicated page.

Services on a booking

The booking already exists and the guest asks for breakfast tomorrow or parking — the service is added to the booking card at the front desk: on the extras tab it is picked from the same catalog, the price fills itself in, and the amount goes straight to the booking’s balance due. A scheduled service also carries its chosen time on the booking — the hour the guest is booked for is always visible. The full walkthrough is in Services on a booking: add them at the desk.