Guest service orders: catalog and time slots

Why	Let guests order breakfast, a transfer, or a spa session on their own — the order lands on the booking immediately, with no calls to the front desk.
Who	Administrators and front desk staff who manage extra services and handle guest orders.
What you’ll get	The guest’s order appears on the “Extras” tab of the booking card — next to the services added at the desk — and the booking’s totals recalculate on their own.
Limitations	The catalog is shared with the hotel: a service is created in the services catalog first — until then it exists nowhere. No payments in the portal. We do not promise a real-time, server-side re-check of slot capacity.

Breakfast for tomorrow, a transfer to the airport, or a spa session in the evening — the guest orders all of this in the Guest Portal, via the personal link to their booking. The order lands on the booking right away, with no calls or extra back-and-forth, and the hotel sees it on the booking card.

This article covers what the guest sees in the catalog, how quantity-based services differ from slotted ones, and what happens with the order next.

The catalog in the portal

In the portal the guest sees the hotel’s services with prices — like a storefront: breakfast, a transfer, parking, a spa. This is the same services catalog the hotel uses: the front desk adds its services to bookings, and the booking module sells them on the website. A service is created once — and sells everywhere.

The price is calculated on the basis set in the catalog:

• per person — the price multiplies by each guest;
• per room — by the room;
• per booking — one amount for the whole booking.

The basis comes with a frequency: a one-time service is charged once, a daily one — for every day of the stay. A typical set looks like this: breakfast is per person and daily, a transfer is one-time and per booking, parking is per room, and a spa session sells by time slots. The hotel composes the set and the prices in the services catalog; the guest gets a ready-made storefront with no extra setup.

How a service sells is visible in its catalog tags: scheduled services carry a “Time slots” tag.

By quantity and by slot

Depending on how the service was created in the catalog, there are two ways to order it in the portal.

• By quantity. For a service without a time — breakfast, parking, a transfer — the guest takes the quantity they need: two breakfasts, one parking spot. No need to think about the price: it is calculated on the service’s basis from the catalog.
• By slot. Services delivered at a specific time — a spa session, for instance — sell by the hour: the guest picks a free slot, and each slot shows how many seats are left. A slot fixes both the day and the delivery time at once — on the booking, such a service keeps its specific hour, for example “4:15 PM — 5:15 PM”.

Outcome: ordinary services go by quantity, while timed ones — a spa, for example — are booked onto a free slot with the seats left in plain sight.

The mode is chosen when the service is created and does not change afterwards: a service is either quantity-based or slotted. What is in the catalog is what the guest sees in the portal.

Ordering and canceling

The guest’s path is short:

1. The guest opens the portal via the personal link — as usual, with no password or app.
2. Picks a service in the portal’s catalog.
3. For a quantity-based service, enters the quantity; for a slotted one — a free slot.
4. Confirms the order — and it lands on the booking by itself.

Outcome: ordering takes the guest a couple of minutes, and the booking already has it — the front desk was not disturbed.

Sign-in needs no password: a personal link from the email and a code sent to the same address — the code works for 60 minutes with 5 attempts to enter it. If the link is lost or went to the wrong place, it is reissued from the booking card — The guest’s personal link: preview and reissue walks through how.

Cancellation follows the hotel’s rules. The order lives on the booking, and the changes come from the hotel’s side: a service can be removed from the booking or, the other way around, added at the desk — Services on a booking: add them at the desk walks through exactly how. An order is removed where it appeared — on the “Extras” tab, with the button on the service’s row and a confirmation. Whatever the hotel changes on the booking, the guest sees it in their portal. If the guest wants to clarify something or ask for a cancellation, they write to the hotel right in the portal: the question lands in the hotel’s Messages section, and from there the format is “question → answer”.

What the hotel sees

The guest’s order lands on the booking on its own — there is nothing to enter by hand. A row appears on the “Extras” tab of the booking card — the same table that holds the services added at the desk. The “Type” column shows how the service sells: “Quantity” or “Time slot”.

A slotted service keeps its time in the row — at a glance, you can tell what hour the guest is booked for.

The bill updates immediately: the order’s amount joins the “Extras” and balance-due lines of the “Finances” block, and the booking total grows. Nothing to recalculate — services added at the desk behave the same way. The guest sees the same money on their side: the ordered services are part of the balance due shown in the portal.

Outcome: the guest’s order sits next to the desk’s services, and the booking’s money adds up with no manual recount.

To check what the guest will see, start from the booking card: the “Guest Portal” button opens “Open as guest (preview)” — the portal through the guest’s eyes, for looking only.

Honest limits

• The order cannot be paid in the portal. The order’s amount joins the booking’s balance due, but the payment itself happens outside the portal: the hotel records the payment on the booking — Record a guest payment: cash, card, at the desk walks through how.
• Seats left on a slot are not a real-time recount. The number the guest sees helps to pick a time, but we do not promise a server-side re-check of the slot’s capacity at the moment of every order.
• Services without a stay do not sell in the portal. The portal is tied to a booking. For guests without one — a spa visitor, for example — the hotel’s services showcase sells them on the website: Extra services and time slots covers the setup.
• Large catalogs do not fully reach the portal. The portal loads no more than 50 catalog services — with a bigger catalog, not everything is visible.

See also

• Extra services and time slots — how the hotel creates services and sets prices and slots: this is the catalog the guest orders from.
• Services on a booking: add them at the desk — what the hotel does with the order: sees it on the “Extras” tab, adds and removes services at the desk.
• The guest’s personal link: preview and reissue — how the guest gets into the portal and what to do when the link is lost.