Direct bookings: FAQ

Why	Get a short answer to a common question about direct bookings — and see right away where to read more.
Who	Hotel owners and administrators who sell rooms on their own website.
What you’ll get	An answer to a common question about cost, embedding, payment, services, languages, or currencies.
Limitations	The answers are short and step-free; full instructions are linked inside the answers.

These are the questions hotel teams ask most often about the booking module: cost, embedding, payment, services, languages. Each answer is short — two to four sentences, with a link to the detailed article where helpful.

How much does the booking module cost? Is there a fee?

You pay a subscription only: there are no per-booking fees and no separate charge for modules. The guest pays the price from your rates, and card payments go through Stripe — its commission belongs to card processing, not to the engine. You can try it for 14 days with full access; money can be refunded within the first 7 days after payment, and you can cancel your subscription at any time. The calculator on the pricing page will give you the exact amount for your property.

How do I embed the booking widget on my website?

The snippet is generated in the PMS: the Online booking section, the “Embed code” page. The two lines — a div block and a script tag — are pasted into the page template, in Tilda or another website builder. The full module is embedded as an iframe with auto height, and the services showcase as a separate iframe of the same kind. Both options are covered in the booking module article: Booking Engine.

Do I need a programmer to set it up?

No. You pick a theme from the ready-made presets, and colors and fonts change in minutes — a live preview shows how the module will look to the guest. The snippet is copied ready-made — there is no code to edit. Launching takes 1–2 days of joint work; help is optional.

How does the guest pay: prepayment or deposit?

However you set it in the hotel policy or the rate: no online payment, a percentage, the first night, the full amount, or a fixed amount. With a deposit hold, the card is authorized and then either released or charged. Payments go through Stripe; taxes and fees follow the rules set in the PMS. Which rules a rate carries — in the rate plans article: Rate plans: how they work.

How is the booking module different from the PMS?

The PMS is the management system: the calendar grid, room inventory, guests, money. The booking module is what the guest sees: search, rates, payment. The channel manager keeps the sales channels in sync. All three run on a single calendar and a single subscription — availability on your website and in the channels is the same.

What if the room is sold on the website and in a channel at the same time?

Availability for the website and the channels is computed from a single calendar: a sale in a channel shows up on the website on its own, and the other way around — the typical cause of double bookings is gone. Races between channels are still possible: such a booking goes to handling, and the conflict is resolved in the calendar grid. How handling works — in the channel manager article: Channel Manager.

Can services be sold without a stay?

Yes. Each service defines where it is sold: only with a room, only on its own, or everywhere. The services showcase is a separate page with its own cart and payment; for services with a schedule, the guest picks a specific time slot and sees how many seats are free. Embedding the showcase — in the booking module article: Booking Engine.

Which languages and currencies does the guest see?

The module’s guest-facing pages are translated into eight languages: English, Russian, Ukrainian, German, French, Spanish, Italian, and Polish — which of them to show is your decision. The guest can switch the viewing currency: prices are converted with an “approximately” mark, and the charge is always in the hotel’s currency. More on this — in the booking module article: Booking Engine.